Shipping Policy
Last updated: September 2026
At Havenapparelco, we believe the delivery experience should be as straightforward and dependable as the products you order. Whether you are selecting a backpack for everyday use, a shoulder bag for daily outings, or a travel bag for your next trip, we prepare each order carefully and provide clear information about processing, shipping, tracking, and delivery.
This Shipping Policy explains how orders placed through Havenapparelco are processed, shipped, tracked, and delivered. It also outlines our shipping charges, estimated delivery timeframes, order cut-off time, carrier services, and the steps to take if your package is delayed or appears to be missing.
Shipping Information
We keep our standard shipping process simple. Orders are prepared within the stated handling period and then transferred to a trusted carrier for delivery. Estimated transit time begins after the order has completed processing and has been handed to the shipping carrier.
| Shipping Method | Standard Shipping |
| Shipping Cost | Flat rate of $6.99 per order |
| Handling Time | 1 business day |
| Estimated Transit Time | 2–6 business days after shipment |
| Order Cut-Off | 5:00 PM EST, Monday through Friday |
| Shipping Carriers | USPS, UPS, and FedEx |
| Tracking | Tracking information is provided when available after shipment |
Order Processing
Once an order is successfully placed, Havenapparelco begins preparing the items for shipment. Our standard handling time is 1 business day. During this period, we verify the order details, prepare the merchandise, package the shipment, and arrange carrier collection.
Orders received before the daily cut-off time of 5:00 PM EST, Monday through Friday are processed according to our normal business-day schedule. Orders received after the cut-off time may begin processing on the following business day.
Saturdays, Sundays, and applicable holidays are not counted as standard processing business days. As a result, an order placed late on Friday, over the weekend, or during a holiday period may require additional calendar time before shipment.
Important: The 1-business-day handling period covers order preparation. The estimated 2–6 business-day transit period begins after the order has been shipped and accepted by the carrier.
Shipping & Delivery Timeline
Delivery time consists of two stages: order handling and carrier transit. Separating these stages helps provide a clearer expectation for when an order may arrive.
| Stage | Estimated Time | What Happens |
|---|---|---|
| Order Handling | 1 Business Day | Order verification, preparation, packaging, and shipment processing. |
| Carrier Transit | 2–6 Business Days | The package travels through the carrier network toward the delivery address. |
| Total Estimated Delivery | Approximately 3–7 Business Days | Combined handling and estimated transit time under normal conditions. |
The stated delivery period is an estimate rather than a guaranteed arrival date. Actual delivery can vary depending on the destination, carrier operations, weather, seasonal shipping volume, address accuracy, and other circumstances outside our direct control.
Shipping Rate
Havenapparelco currently offers standard shipping at a flat rate of $6.99. The applicable shipping charge is displayed during checkout before the order is submitted for payment.
| Service | Rate | Estimated Transit |
|---|---|---|
| Standard Shipping | $6.99 Flat Rate | 2–6 Business Days |
Shipping charges are separate from the merchandise price unless a promotion or specific offer states otherwise. Any applicable shipping cost will be presented clearly before payment is completed.
If shipping options or promotional shipping terms change, the available service and applicable price will be displayed at checkout before you finalize your purchase.
Our Shipping Carriers
Havenapparelco uses established carrier networks to deliver customer orders. Depending on the shipment and destination, orders may be delivered through USPS, UPS, or FedEx.
The carrier selected for an individual shipment may vary according to operational considerations, destination, package characteristics, and available service. Customers do not need to select a specific carrier unless a particular shipping option is presented at checkout.
- USPS: May be used for eligible residential and standard parcel deliveries.
- UPS: May be selected for shipments moving through the UPS delivery network.
- FedEx: May be used for qualifying shipments depending on destination and service availability.
Once a package has been transferred to the carrier, the carrier's tracking system becomes the primary source for movement updates and delivery scans.
Order Tracking
When tracking information is available, it will be provided after the order has been shipped. Tracking allows customers to follow the package as it moves through the carrier network and to view available shipment scans.
A tracking number may not show movement immediately after it is generated. In some cases, the carrier needs additional time to receive, scan, and register the parcel in its tracking system.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout. Please review your street address, apartment or unit number, city, state, ZIP code, and any other required delivery information before completing your purchase.
An incorrect, incomplete, or outdated address may cause delivery delays, additional carrier handling, or a return of the package. If you notice an address error immediately after placing an order, contact our support team as soon as possible.
We will make reasonable efforts to review address-change requests received before an order is shipped. However, because orders may enter processing quickly, we cannot guarantee that an address can be changed after an order has been submitted.
What to Expect During Transit
Estimated delivery times are based on normal carrier operations. Transit time can occasionally be affected by conditions beyond Havenapparelco's control.
Potential causes of delay may include severe weather, transportation interruptions, carrier network congestion, incorrect or incomplete delivery information, high seasonal volume, public holidays, or other unexpected operational circumstances.
A tracking status that remains unchanged for a short period does not necessarily mean a shipment has been lost. Carrier scans may sometimes be delayed while a package continues moving through the network.
If your tracking information has not updated for an extended period or the estimated delivery window has passed, please contact Havenapparelco Support. We will review the available shipment information and help determine the appropriate next step.
Receiving Your Package
Delivery procedures are determined by the carrier responsible for the shipment. Depending on the destination and local delivery conditions, the carrier may leave the package at the designated delivery location, attempt delivery again, or provide instructions for collection or redelivery.
Customers should monitor tracking information when possible, especially around the expected delivery date. If a package is shown as delivered but cannot be located, please first check common delivery areas around the property and with household members, neighbors, building management, or other individuals who may have accepted the package.
If the package remains missing after these checks, contact us promptly so we can assist with reviewing the shipment details.
Shipping Issues
We understand that occasional shipping issues can occur. If your package arrives visibly damaged, please retain the packaging and contact us with relevant details as soon as possible.
If tracking indicates that a package was delivered but you cannot locate it, please contact our support team so we can review the available shipping information. Depending on the circumstances, additional information may be requested to help investigate the delivery.
Carrier investigations, when necessary, may take additional time. We appreciate your cooperation while shipment information is reviewed.
Havenapparelco is not responsible for delays caused by circumstances outside our reasonable control, but we will make reasonable efforts to assist customers in resolving shipping-related concerns.
How Business Days Are Counted
Handling and transit estimates are expressed in business days. Business days generally refer to Monday through Friday and do not include Saturdays, Sundays, or applicable carrier holidays.
The daily order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off may be treated as received on the next business day for processing purposes.
| Order Timing | Processing Treatment |
|---|---|
| Monday–Friday before 5:00 PM EST | Processed according to the standard 1-business-day handling period. |
| Monday–Friday after 5:00 PM EST | Processing may begin on the following business day. |
| Saturday or Sunday | Processing begins according to the next applicable business-day schedule. |
Preparing Bags for Shipment
Havenapparelco takes care when preparing backpacks, shoulder bags, and travel bags for shipment. Orders are packaged with the objective of protecting the merchandise during normal carrier handling and transportation.
Depending on the product's size, structure, material, and packaging requirements, the appearance of the package may vary. Packaging materials may also differ between orders while maintaining the necessary protection for shipment.
Customers should inspect the package and its contents after delivery. If there is an apparent shipping-related problem, please contact our support team promptly with the order information and relevant details.
Shipping Availability
Havenapparelco's website may display shipping availability based on the destination entered during checkout. Available shipping services, costs, and delivery estimates can vary by destination.
Where an international shipping destination is available at checkout, customers are responsible for providing accurate destination information and reviewing all charges shown before completing the purchase.
Any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country are separate from Havenapparelco's standard shipping charge unless explicitly stated otherwise at checkout.
Updates to Shipping Information
Shipping services, carrier availability, rates, and delivery estimates may change from time to time due to operational requirements or service availability.
If a shipping term changes, the applicable information presented during checkout will govern the order placed at that time, subject to the terms of this Shipping Policy.
Customers should review the shipping information displayed at checkout before submitting an order, particularly when ordering for a specific date or occasion.
Questions About Your Shipment?
Our customer support team is available to help with questions about order processing, shipping status, tracking information, delivery concerns, and other shipment-related matters.
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. Providing these details helps us locate your order and review the available shipping information more efficiently.
Havenapparelco Support
If you need assistance with an order or delivery, please contact our support team using the information below.
A Clearer Delivery Experience
Havenapparelco is committed to providing a straightforward shipping experience from checkout through delivery. Our standard shipping rate is $6.99, with a handling time of 1 business day and an estimated carrier transit time of 2–6 business days.
Please remember that delivery estimates are calculated using business days and are not guaranteed arrival dates. Carrier operations, weekends, holidays, weather, and unexpected transportation conditions may affect the actual delivery date.
By placing an order with Havenapparelco, customers acknowledge the shipping terms described in this policy and the shipping information presented during checkout.
For any question that is not addressed here, our support team is available during the stated support hours and will be happy to assist with your order or delivery concern.