Return & Refund Policy

Return Information

Havenapparelco provides a 60-day return period for eligible purchases. Customers who wish to return an item should contact our support team within 60 days of receiving the order so that the return request can be reviewed and the appropriate instructions provided.

60-Day Return Period

Eligible purchases may be returned within 60 days from the date the order is received. This gives customers reasonable time to review their purchase and determine whether the product is suitable for their needs.

To begin a return, customers should contact Havenapparelco Support within the 60-day return period. Return requests submitted after the applicable return window may not qualify for a refund.

The return period applies to the customer's receipt of the merchandise rather than the date on which the order was originally placed. Customers are encouraged to contact us as soon as they determine that a return is necessary.

Items Eligible for Return

To help us process returns efficiently and ensure that returned merchandise can be properly reviewed, items should be returned in an appropriate condition.

Generally, returned products should be unused, unworn, clean, and in a condition suitable for resale. Customers should take reasonable care when trying on or inspecting an item and should avoid unnecessary use before deciding whether to keep it.

• The item should be in its original condition and free from avoidable damage.
• The item should not show signs of significant wear, washing, alteration, or misuse.
• Where applicable, original tags, labels, packaging, or accessories should be included.
• The merchandise should be securely packaged to reduce the possibility of damage during return transportation.
• The return should correspond to the order for which the return request was submitted.

Certain products or circumstances may require additional review. If you are unsure whether an item qualifies for return, please contact our support team before sending it back.

Condition of Returned Merchandise

Havenapparelco understands that customers may need to inspect a product before deciding whether to keep it. Normal inspection should not prevent a return as long as the merchandise remains in appropriate condition.

However, merchandise that has been substantially used, damaged after delivery, modified, washed, altered, or otherwise handled in a way that prevents normal resale may not qualify for a refund.

For bags, customers should take particular care not to scratch, stain, tear, stretch, or otherwise damage the exterior or interior materials while evaluating the product.

How to Request a Return

Starting a return is straightforward. Customers should contact Havenapparelco Support with the relevant order information before sending merchandise back.

Sending Your Return

After your return request has been reviewed, Havenapparelco will provide the applicable return instructions. Customers should not send merchandise to a random address or the original shipping address unless specifically instructed by our support team.

Returned merchandise should be packaged securely so that it arrives in substantially the same condition in which it was sent. Customers are encouraged to retain the shipment receipt or tracking information until the return has been completed.

Havenapparelco does not charge a return or restocking fee under this policy. Any specific carrier or shipping arrangements associated with a return will be communicated by our support team as part of the return instructions.

A Straightforward Return Process

Havenapparelco does not charge a return or restocking fee for eligible returns handled under this policy.

The purpose of this approach is to keep the return process simple and transparent. Customers who qualify for a return do not need to account for an additional restocking charge being deducted from an approved refund.

Any refund amount will be determined based on the eligible merchandise associated with the approved return and the payment information connected to the original order.

How Refunds Are Issued

After a returned item has been received and reviewed, Havenapparelco will determine whether the merchandise satisfies the applicable return conditions.

When the return is approved, the refund will be processed within 12 days. Refunds are generally issued to the original payment method associated with the order.

Once Havenapparelco processes the refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

When Your Refund Appears

The 12-day refund period refers to Havenapparelco's processing of an approved refund. Once the refund has been submitted, the final posting time depends on the financial institution or payment provider.

If you have received confirmation that a refund has been processed but do not see the funds in your account immediately, please allow additional time for your payment provider to complete its internal processing.

If a reasonable period has passed and the refund still does not appear, contact Havenapparelco Support. We can review the refund status and provide available transaction information.

Problems With Your Order

If you receive an item that appears damaged, defective, incorrect, or materially different from what you ordered, please contact Havenapparelco Support as soon as possible.

When contacting us, include your order number and a clear description of the issue. Photographs may also be requested when they are useful for understanding the condition of the merchandise or verifying an order issue.

Do not discard the product or its packaging before contacting us if you believe the package or item was damaged during delivery. Keeping the relevant materials may help with the review process.

• Provide your order number.
• Describe the problem clearly.
• Include photographs when requested.
• Keep the item and packaging available while the issue is reviewed.
• Wait for return instructions before sending the merchandise back.

Product Changes & Exchanges

If you would prefer a different product rather than a refund, please contact our support team before returning your original item.

Exchange availability depends on product availability and the circumstances of the request. When an exchange is not available or cannot be arranged, the customer may use the applicable return process and request a refund for an eligible item.

Customers should not send an item back as an exchange without first contacting Havenapparelco Support and receiving instructions.

When a Return May Be Declined

While Havenapparelco aims to accommodate eligible returns, a return may be declined when it falls outside the terms of this policy.

• The return request is submitted after the 60-day return period.
• The merchandise has been substantially used or worn.
• The item has been washed, altered, modified, or damaged after delivery.
• The merchandise is missing important components or accessories that were supplied with the order.
• The condition of the returned merchandise prevents normal resale.
• The item was not purchased through Havenapparelco or cannot be associated with the relevant order.

If there is uncertainty about an item's eligibility, customers should contact support before returning the merchandise. Our team can provide guidance based on the specific order and circumstances.

Preparing Your Return

Proper packaging helps protect the merchandise during its return journey. Customers should use a suitable shipping package and secure the product to reduce the possibility of damage while in transit.

Where practical, customers may reuse the original shipping packaging if it remains suitable. The returned product should be protected from moisture, crushing, tearing, or other avoidable damage during transportation.

If original tags, labels, accessories, or other components were included with the product, they should be returned with the merchandise whenever applicable.

What to Include With Your Request

Providing complete order information helps our support team identify your purchase and respond efficiently.

Need Help With a Return?

Our customer support team is available to assist with return requests, refund questions, damaged products, incorrect orders, and other concerns related to your purchase.

For the fastest assistance, please include your order number and the email address used when placing the order. This allows our team to review the relevant information and provide the appropriate next steps.

A Simple Return Experience

Havenapparelco is committed to making returns and refunds clear and straightforward. Eligible merchandise may be returned within 60 days from receipt, giving customers time to review their purchase and determine whether it is the right fit.

We do not charge return or restocking fees for eligible returns. Once an approved return has been received and reviewed, the applicable refund is processed within 12 days.

Customers should contact Havenapparelco Support before sending merchandise back, follow the return instructions provided, and retain any applicable tracking information until the return and refund process has been completed.

For questions not addressed in this policy, our support team is available during the stated support hours and will be happy to assist with your return or refund request.