Cancel/Change Order

Order Change Information

We aim to review order-change requests promptly. The earlier you contact us, the greater the opportunity to review the request before your order enters fulfillment or is transferred to a shipping carrier.

Canceling an Order

If you need to cancel an order, please contact Havenapparelco as quickly as possible after completing your purchase. Our fulfillment process may begin shortly after an order is received, so cancellation requests cannot always be guaranteed.

If the order has not yet entered fulfillment or shipment processing, we will make reasonable efforts to cancel the order upon request.

If cancellation is successfully completed before shipment, the order will not be sent to the carrier. Any eligible refund will be processed according to the applicable payment and refund procedures.

Changing an Existing Order

Depending on the order status, Havenapparelco may be able to assist with certain changes before the package is shipped.

Possible requests may include correcting a shipping address, updating contact information, changing an item, adjusting a quantity, or removing an item from an order. Each request is reviewed individually based on processing status and product availability.

If a requested change affects the total order value, shipping charges, or payment amount, additional confirmation may be required before the change can be completed.

Updating Your Shipping Address

Customers are responsible for providing accurate shipping information during checkout. If you discover that an address is incorrect after placing an order, contact us immediately.

We will make reasonable efforts to review address-change requests before the order is shipped. However, because orders may move quickly through our fulfillment process, an address change cannot be guaranteed.

Please provide the complete corrected address when contacting us, including the recipient name, street address, apartment or unit number when applicable, city, state, and ZIP code.

Changing Items or Quantities

If you selected the wrong bag, color, quantity, or product and notice the mistake shortly after checkout, contact us immediately with your order number and the requested correction.

Product changes are subject to availability. If the requested replacement item is unavailable, we may not be able to complete the requested change.

If the requested change results in a different order total, we may need to confirm the revised amount before processing the change. If the revised order total is lower, any eligible difference will be handled through the applicable refund process.

Once an order has entered fulfillment or has been shipped, product and quantity changes are generally no longer possible. In that situation, the customer may need to follow the applicable return process after delivery.

Submit Your Request

To help us locate your order quickly, please contact our support team using the email address associated with Havenapparelco.

Why Timing Matters

Order changes are time-sensitive because orders can move from checkout to fulfillment quickly. Once an order has entered the preparation process, products may already have been allocated, packaged, or prepared for carrier collection.

For this reason, Havenapparelco cannot guarantee that every cancellation or modification request can be completed, even when the request is submitted shortly after checkout.

The actual status of the order at the time the request is received determines whether our team can make the requested change.

Orders Already in Transit

Once an order has been handed to USPS, UPS, FedEx, or another delivery carrier, Havenapparelco generally cannot cancel the shipment or make changes to the items inside the package.

If you no longer want an order after it has shipped, please allow the shipment to proceed and review the applicable Return & Refund Policy for information about returning eligible merchandise after delivery.

If the issue involves an incorrect address, please contact us as soon as possible. Depending on the carrier and shipment status, additional delivery options may or may not be available.

Refunds for Approved Cancellations

If Havenapparelco confirms that an order has been successfully canceled before shipment, any eligible refund will be processed through the applicable payment method associated with the order.

The timing for the funds to appear in the customer's account may depend on the payment provider or financial institution after the refund has been issued.

If only part of an order is canceled, the applicable refund amount will depend on the items removed and any changes to shipping or other order charges.

Customers should retain the cancellation confirmation until the refund has been received or the transaction has been reflected by the applicable payment provider.

Accidental or Duplicate Purchases

If you accidentally place the same order more than once, contact Havenapparelco as soon as possible and provide the relevant order numbers.

We will review the orders and determine whether one of the duplicate orders can be canceled before processing or shipment. Because fulfillment may begin quickly, cancellation of a duplicate order is not guaranteed.

If the duplicate order has already shipped, the applicable return process may be required after delivery.

Changes That Affect Order Value

Some order modifications may change the total amount originally authorized or charged. For example, changing a product or quantity may increase or decrease the merchandise total.

If a requested change increases the amount due, Havenapparelco may require additional payment confirmation before the change can be completed.

If a change reduces the total order amount, any applicable difference will be handled through the relevant refund process.

Order modifications cannot be considered final until Havenapparelco confirms the updated order details and any required payment adjustment.

What to Include in Your Message

Providing complete information helps our support team review your request efficiently. When contacting us about a cancellation or order change, please include as much of the following information as possible:

• Order number: The order number associated with the purchase.
• Customer name: The name used when placing the order.
• Email address: The email address associated with the order.
• Requested action: Clearly explain whether you want to cancel or modify the order.
• Correct information: If changing an address or product, provide the complete replacement information.
• Additional details: Include any information that may help us identify the issue quickly.

Please do not send complete payment card numbers or other unnecessary sensitive financial information by email.

Review Your Order Carefully

Customers are encouraged to carefully review their cart, product selections, quantities, shipping address, email address, and other order information before submitting payment.

Once an order has been submitted, fulfillment may begin without delay. Checking the order confirmation promptly can help identify mistakes while there may still be an opportunity to request a correction.

Havenapparelco will make reasonable efforts to assist with legitimate correction requests, but we cannot guarantee that an order can be changed once processing has started.

When an Order Cannot Be Changed

If an order has already shipped and cannot be canceled or modified, customers may have the option to return eligible merchandise after delivery under the Havenapparelco Return & Refund Policy.

Return eligibility depends on the applicable return conditions, including the condition of the merchandise and the timing of the return request.

Customers should not refuse or redirect a shipment solely to cancel an order without first contacting Havenapparelco Support. Contacting us allows the appropriate next step to be reviewed based on the shipment status.

Need to Cancel or Change an Order?

Our customer support team is available to help review cancellation requests, address corrections, product changes, quantity adjustments, and other order-related questions.

Because order processing can move quickly, we recommend contacting us immediately whenever you discover an issue with an order.

A Simpler Way to Manage Your Order

Havenapparelco understands that order details can occasionally need to be corrected after checkout. Our goal is to review cancellation and change requests as quickly and clearly as possible.

Please remember that requests are time-sensitive. A cancellation or modification is not considered completed until Havenapparelco confirms the request. Orders that have already entered fulfillment or been transferred to a carrier may no longer be eligible for changes.

Customers are encouraged to review their order confirmation immediately after checkout and contact our support team if anything needs attention.

For questions that are not addressed in this policy, please contact Havenapparelco Support using the information provided above.